Klug Plumbing

Positive Experiences: The majority of reviews indicate high satisfaction with Klug Plumbing's services. Customers frequently mention Bob's expertise in diagnosing plumbing issues and his ability to communicate effectively about the necessary repairs. The sentiment leans heavily towards appreciation for prompt service, particularly in emergencies, where customers were grateful for a swift response,... Read more

Positive Experiences: The majority of reviews indicate high satisfaction with Klug Plumbing's services. Customers frequently mention Bob's expertise in diagnosing plumbing issues and his ability to communicate effectively about the necessary repairs. The sentiment leans heavily towards appreciation for prompt service, particularly in emergencies, where customers were grateful for a swift response, even during off-hours.Fair Pricing and Quality of Work: Many reviews highlight the reasonable and fair pricing offered by Klug Plumbing, with several customers reporting that the final cost matched estimates provided ahead of time. The quality of workmanship also received accolades, with multiple reviewers expressing satisfaction with the repaired or installed systems that were handled with care, emphasizing that the team treated their homes and plumbing needs with respect and professionalism.Reliability and Trust: Repeat customers express their loyalty to Klug Plumbing, underscoring that they have used the company for many years for a variety of plumbing needs. This long-term trust is a strong indicator of customer satisfaction, suggesting that Klug Plumbing has a solid reputation in the local community.Customer Service Issues: In stark contrast to the positive feedback, one review describes a severe customer service failure, pointing to a missed appointment and lack of follow-up communication. This particular review not only dampens the overall sentiment but indicates a potential area for improvement. It suggests that while the technical skills of the team are commendable, the customer service aspect may need more attention to avoid similar negative experiences in the future.Recommendation and Referral: Many customers conclude their reviews with strong recommendations for Klug Plumbing, affirming that they would not hesitate to call them again for future plumbing issues. The sentiment surrounding each service experience often ends on a high note, reinforcing the company Read less