KeptCo Plumbing

The reviews for KeptCo Plumbing reveal a dichotomy in customer experiences. On one hand, several customers praised the company for its prompt response time and professional demeanor during emergency situations, indicating a level of operational efficiency and capability. One reviewer highlighted the satisfaction with a tankless water heater installation, noting that KeptCo offered the lowest quote... Read more

The reviews for KeptCo Plumbing reveal a dichotomy in customer experiences. On one hand, several customers praised the company for its prompt response time and professional demeanor during emergency situations, indicating a level of operational efficiency and capability. One reviewer highlighted the satisfaction with a tankless water heater installation, noting that KeptCo offered the lowest quote and was able to schedule the work quickly. This suggests that the company is competitive in pricing and responsive to customer needs in urgent circumstances. On the other hand, critical feedback points to significant issues regarding the transparency of pricing. A reviewer shared a concerning experience where the final bill for remodeling work exceeded the initial estimate dramatically, leading to accusations of dishonest business practices. This specific feedback correlates with sentiments of distrust and dissatisfaction regarding how pricing is communicated and handled. While the owner claimed honesty and experience in the field, this detracted from customer confidence when faced with unexpected costs. In summary, while KeptCo Plumbing may excel in emergency situations and offers competitive pricing for certain services, there are significant concerns about transparency and communication regarding costs, particularly for more extensive projects like remodeling. These contrasting experiences outline the necessity for the company to improve its approach to customer education and billing practices to foster greater trust and loyalty among its clientele. Read less