Jake and Jim

The reviews reveal a recurring theme of dissatisfaction, primarily highlighting issues with service quality, communication, and ethical practices. Several customers have noted their disappointment with the accuracy of job estimates and managing timelines, suggesting a lack of professionalism from the technicians. In multiple cases, customers reported that the company mismanaged projects, such as r... Read more

The reviews reveal a recurring theme of dissatisfaction, primarily highlighting issues with service quality, communication, and ethical practices. Several customers have noted their disappointment with the accuracy of job estimates and managing timelines, suggesting a lack of professionalism from the technicians. In multiple cases, customers reported that the company mismanaged projects, such as replacing a sewer line at the wrong property, failing to appear on scheduled job dates, and even leaving jobs incomplete without following up. The sentiment expressed in the reviews leans heavily towards distrust. Negative reviewers frequently mentioned feeling misled, with accusations of the company providing inflated quotes or charging for work not completed. Many customers reported that problems persisted after service was rendered, resulting in the need to hire alternative plumbers to correct issues that Jake and Jim's had caused. Furthermore, the issue of accountability looms large, as customers described instances of the company lying about the necessity for additional work or misrepresenting project status. This lack of accountability, coupled with poor communication, has eroded the customers' trust, leading them to advise potential clients to avoid the company entirely. In summary, Jake and Jim's Quality Plumbing faces significant challenges regarding customer trust and satisfaction, with negative experiences dominating the feedback. The few positive experiences seem to be overshadowed by widespread reports of mismanagement and unethical practices, making them a risky choice for plumbing needs. Read less