Gerard Plumbing & Heating

Gerard Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (86.0) with consistent praise for punctuality, courteous technicians, and responsive communication across 98 reviews. Technical expertise and workmanship are solid (85.0) with 72 mentions of knowledgeable, skilled service. Project completion is reliable (84.0) across 67 ... Read more

Gerard Plumbing & Heating demonstrates strong overall performance with a WW Score of 82.3. The company excels in professionalism (86.0) with consistent praise for punctuality, courteous technicians, and responsive communication across 98 reviews. Technical expertise and workmanship are solid (85.0) with 72 mentions of knowledgeable, skilled service. Project completion is reliable (84.0) across 67 reviews, though some callbacks and follow-up issues are noted. Pricing remains the weakest dimension (71.0) with 32 mentions revealing significant customer concerns about high costs, lack of itemization, overcharges relative to estimates, and aggressive upselling—issues that recur throughout the review history. Read less