Fagnelli Plumbing Company Inc

Fagnelli Plumbing receives a critically low WW Score of 28.4, driven primarily by severe and consistent pricing complaints across 11 reviews, with customers reporting markups of 200-400% compared to competitors. Project completion issues are evident in multiple reviews describing incomplete work, missing parts (stem valves), abandoned callbacks, and delayed follow-up on promised repairs. Professio... Read more

Fagnelli Plumbing receives a critically low WW Score of 28.4, driven primarily by severe and consistent pricing complaints across 11 reviews, with customers reporting markups of 200-400% compared to competitors. Project completion issues are evident in multiple reviews describing incomplete work, missing parts (stem valves), abandoned callbacks, and delayed follow-up on promised repairs. Professionalism is compromised by poor communication, unresponsiveness to customer inquiries, and defensive behavior when questioned about work quality. While two reviews (from 2010 and 2014) praise Eric's professionalism and fair pricing on specific projects, these are vastly outweighed by 11 negative reviews spanning 2011-2024 documenting systematic overcharging, incomplete diagnostics, and customer abandonment. The company's pattern of targeting vulnerable populations (elderly customers, emergency situations, warranty work) and reluctance to provide itemized estimates or work with insurance companies suggests deliberate business practices designed to maximize charges rather than serve customer interests. Read less