Fagnelli Plumbing Company Inc

The reviews indicate a strong sentiment of discontent regarding Fagnelli Plumbing Company Inc, with customers frequently pointing out several critical issues. Among the most prominent are the high costs associated with services, where multiple reviewers directly compared pricing to more reasonable alternatives offered by competing HVAC and plumbing companies. Instances of inflated charges were com... Read more

The reviews indicate a strong sentiment of discontent regarding Fagnelli Plumbing Company Inc, with customers frequently pointing out several critical issues. Among the most prominent are the high costs associated with services, where multiple reviewers directly compared pricing to more reasonable alternatives offered by competing HVAC and plumbing companies. Instances of inflated charges were common, with some citing nearly double the amount for similar services provided by other professionals in the area. Customer service practices have also come under fire, with complaints about a lack of timely communication, inability to follow through on service commitments, and instances of perceived negligence in service quality. Reviews mentioned that appointments were canceled last minute, leading to inconvenience for customers who had taken time off work. Furthermore, several customers recounted experiences where initial inspections led to unwarranted recommendations for expensive repairs or replacements, highlighting a troubling pattern of potential upselling tactics. Despite these issues, there were a few positive reviews that mentioned the helpfulness and professionalism of individual employees, especially in urgent situations. These experiences showed that while certain technicians can provide satisfactory service and support, the overarching company practices remain a source of significant concern for many clients. Overall, the reviews reveal a strong call for consumers to carefully consider their options and potentially seek alternatives rather than relying on Fagnelli Plumbing Company Inc for plumbing and HVAC needs, especially given the recurring themes of dissatisfaction with pricing, service integrity, and overall customer experience. Read less