EH Miller Plumbing

The reviews present a divide in customer experience. Many positive remarks focus on the professionalism and skill of the technicians. The timely arrival and efficient work in identifying and resolving issues reflect a high level of customer service. The interpersonal skills of the team, including being polite, professional, and patient, contribute positively to the overall customer experience. The... Read more

The reviews present a divide in customer experience. Many positive remarks focus on the professionalism and skill of the technicians. The timely arrival and efficient work in identifying and resolving issues reflect a high level of customer service. The interpersonal skills of the team, including being polite, professional, and patient, contribute positively to the overall customer experience. The reviewer's mention of cleaning up after the job indicates a level of respect for the customer's home, adding to favorable impressions of the company's conduct. However, pricing transparency surfaces as a substantial issue among customers. One reviewer explicitly mentioned feeling misled about the up-front pricing as they ended up paying significantly more than expected for a seemingly simple service. This discrepancy has led to feelings of frustration and distrust, which can overshadow the positive aspects of the service quality. In summary, EH Miller Plumbing excels in providing skilled and courteous service, as evidenced by multiple positive remarks about the technicians' performance. Nevertheless, the concern over pricing practices indicates an area for improvement, as transparency in cost would greatly enhance customer satisfaction and trust in the company's services. Read less