Cost A F & Sons

The overwhelming majority of reviews describe severe failures across all four dimensions, with repeated patterns of no-shows, missed appointments without notice, work marked as completed when it was never performed, and outright misdiagnosis of HVAC and plumbing issues. Professionalism is critically low, with multiple reviewers citing technicians arriving late without apology, staff hanging up on ... Read more

The overwhelming majority of reviews describe severe failures across all four dimensions, with repeated patterns of no-shows, missed appointments without notice, work marked as completed when it was never performed, and outright misdiagnosis of HVAC and plumbing issues. Professionalism is critically low, with multiple reviewers citing technicians arriving late without apology, staff hanging up on customers, and complete breakdowns in communication and follow-through. Project completion is the most damning dimension: multiple reviewers describe jobs left unfinished for months, units removed and never replaced, and fraudulent reporting to insurance and warranty companies. The handful of positive reviews praising responsiveness, affordability, and quality workmanship are vastly outnumbered and do not offset the volume and severity of negative experiences. A small number of genuinely positive interactions — particularly involving technician Joshua on plumbing jobs — prevent the scores from reaching absolute zero. Read less