Cost A F & Sons

The reviews for Cost A F & Sons reveal a widespread perception of inefficiency and unprofessionalism, significantly impacting customer satisfaction. A common theme among the feedback is the issue of missed appointments, with several customers mentioning they were left waiting for technicians who either did not arrive or arrived late without prior communication. This creates a sense of frustration ... Read more

The reviews for Cost A F & Sons reveal a widespread perception of inefficiency and unprofessionalism, significantly impacting customer satisfaction. A common theme among the feedback is the issue of missed appointments, with several customers mentioning they were left waiting for technicians who either did not arrive or arrived late without prior communication. This creates a sense of frustration and discouragement among many customers. Another recurring problem highlighted is the quality of work performed. While a few reviewers reported satisfactory experiences, especially involving individual technicians who seemed competent and helpful, the majority criticized overall workmanship. Specific instances of incomplete repairs, such as ductwork issues and misdiagnosed problems, were cited, indicating a lack of thoroughness and care. Reviewers expressed distrust, particularly when promised services or fixes were not delivered, leading customers to believe they were misled or had received subpar service. Communication also appears to be a significant gap within the company's operations. Multiple customers detailed how they were promised follow-ups or had difficulty reaching someone who could address their concerns. Reports of broken promises concerning callbacks and updates on service progress contribute to feelings of neglect. Additionally, the relationship with insurance and warranty companies elicited negative feedback, with several reviews alleging that the company either fabricated appointments or failed to provide adequate documentation for services rendered. Customers indicated they felt the company was not acting in their best interest, especially when navigating warranty claims. In summary, while the company has a small but vocal group of supporters who praise specific staff members and their handling of emergencies, the overall sentiment leans toward dissatisfaction with service reliability, quality of work, and communication. Many reviewers strongly suggest seeking alternative services when possible. Read less