Cirigliano Plumbing

The reviews reflect a spectrum of sentiments towards Cirigliano Plumbing, with a tendency towards encouragement and satisfaction yet a significant portion expressing dissatisfaction in specific interactions. Positive aspects noted by customers include:Efficient Service: Many reviewers celebrated the promptness with which Cirigliano Plumbing addresses service requests. Customers reported quick sc... Read more

The reviews reflect a spectrum of sentiments towards Cirigliano Plumbing, with a tendency towards encouragement and satisfaction yet a significant portion expressing dissatisfaction in specific interactions. Positive aspects noted by customers include:Efficient Service: Many reviewers celebrated the promptness with which Cirigliano Plumbing addresses service requests. Customers reported quick scheduling and timely arrivals by technicians, with some noting same-day service for urgent issues.Professionalism and Expertise: The technical competence of employees, particularly Steve, has been praised across multiple reviews. Customers appreciated the thorough explanations provided about their plumbing issues, resonating well with those unfamiliar with plumbing problems.Value for Money: Numerous patrons described the pricing as reasonable and felt that they received honest advice without upselling unnecessary services, which is valued by customers seeking trustworthy plumbing providers.Cleanliness and Respect: Reviewers noted the neatness of the job site post-service and appreciated small touches like the use of shoe covers, indicating a respect for the customer's home. However, critical feedback surfaced:Customer Service Issues: A significant complaint centers on the customer service experience, particularly highlighting the interaction with a specific employee, Kayla. Some customers felt their concerns were dismissed, leading to further frustrations after installations went awry.Post-Service Support: Instances where customers required follow-up assistance brought to light a lack of responsiveness. This aspect seems to contrast sharply with the generally high marks for the actual service provided, underlining a potential area for improvement.Inconsistent Experiences: The reviews show a split, as while many reported excellent service and would recommend the company, a few had very negative encounters that contributed to their decision not to recommend Cirigliano Plumbing. In conclusion, Cirigliano Plumbing's reputation is largely bolstered by the quality of service and professionalism displayed by most technicians. Despite this, the company faces challenges in customer service and post-service support that it needs to address to cultivate a more uniformly positive client experience. Read less