Benjamin Franklin Plumbing - Somerset

Benjamin Franklin Plumbing receives broadly positive marks for professionalism and interpersonal conduct — many reviewers praise punctuality, courtesy, and clear communication — but these positives are significantly undermined by a recurring and serious pattern of pricing complaints. Multiple reviewers across different years describe charges they considered grossly excessive, hidden costs, ref... Read more

Benjamin Franklin Plumbing receives broadly positive marks for professionalism and interpersonal conduct — many reviewers praise punctuality, courtesy, and clear communication — but these positives are significantly undermined by a recurring and serious pattern of pricing complaints. Multiple reviewers across different years describe charges they considered grossly excessive, hidden costs, refusal to show price books, and in at least two cases the work was either incomplete or had to be redone by another company entirely. Project completion is generally solid but not without notable failures, including one case where a second company had to be hired to finish the job. Experience scores are mixed: several technicians are praised for skill and problem-solving, but the misdiagnosis in the most recent 1-star review (June 2025) and the boiler debacle in an older review raise legitimate concerns. Pricing is the clearest and most consistent weakness, dragging the overall WW Score down substantially. Read less