Benjamin Franklin Plumbing - Somerset

The reviews present a stark divide in customer experience at Benjamin Franklin Plumbing - Somerset, with many reviews emphasizing the company's high pricing and lack of transparency. Several customers noted that the initial charges for service calls, repairs, and parts were significantly higher compared to competitors, leading to a strong sentiment of feeling overcharged. Common phrases like "rob ... Read more

The reviews present a stark divide in customer experience at Benjamin Franklin Plumbing - Somerset, with many reviews emphasizing the company's high pricing and lack of transparency. Several customers noted that the initial charges for service calls, repairs, and parts were significantly higher compared to competitors, leading to a strong sentiment of feeling overcharged. Common phrases like "rob you blind" and "will defraud you" indicate a level of frustration and distrust among clients regarding the company's pricing structure. On the other hand, there were a few positive mentions focusing on the professionalism and responsiveness of the technicians. Some customers appreciated the timely service and the technical knowledge displayed, which contrasts with the overall negative sentiment surrounding cost issues. However, repeated accounts of being surprised by inflated bills for standard repairs seem to overshadow these positive interactions. Furthermore, repeated mentions of poor communication regarding pricing and estimates demonstrate a significant gap in customer expectations versus actual service provided. Customers often felt that the cost of repairs was not properly explained upfront, resulting in dissatisfaction and a reluctance to recommend the service. The trend indicates that first-time clients might appreciate the initial call response, but subsequent experiences tend to lead them to seek alternative plumbing services due to affordability concerns. In summary, the analyses reveal a consistent thread of complaints regarding pricing, lack of transparency, and subsequent service reliability, leading to an overall negative sentiment toward Benjamin Franklin Plumbing - Somerset within the last month. Read less