Arnold L & Sons Excavating & Plumbing

Arnold & Sons presents a deeply mixed picture across all four dimensions. On the positive side, multiple reviewers praised their professionalism, courtesy, punctuality, and clear communication — with two reviews specifically naming technicians Doug and Greg as respectful and patient. However, two serious negative reviews significantly drag down every dimension: one describes a botched hot water ... Read more

Arnold & Sons presents a deeply mixed picture across all four dimensions. On the positive side, multiple reviewers praised their professionalism, courtesy, punctuality, and clear communication — with two reviews specifically naming technicians Doug and Greg as respectful and patient. However, two serious negative reviews significantly drag down every dimension: one describes a botched hot water heater installation, failed callback, and a technician hanging up on an elderly customer, while another describes an unfinished job, a non-functional hydrant after two weeks of follow-up calls, and a $1,000 overcharge beyond the estimate. These are not minor complaints — they represent failures in professionalism, pricing transparency, and project completion simultaneously. The overall score reflects genuine uncertainty: the positive reviews are warm but lack granular detail, and the negative reviews describe serious, specific failures that cannot be dismissed. Read less