Arnold L & Sons Excavating & Plumbing

Several reviews commend Arnold L & Sons for their professionalism and transparency. Customers appreciated how the team explained the necessary work and provided upfront pricing, leading to a sense of trust and satisfaction. Positive remarks often focus on specific employees, which suggests that individual performance significantly impacts customer experiences. Conversely, the negative reviews poi... Read more

Several reviews commend Arnold L & Sons for their professionalism and transparency. Customers appreciated how the team explained the necessary work and provided upfront pricing, leading to a sense of trust and satisfaction. Positive remarks often focus on specific employees, which suggests that individual performance significantly impacts customer experiences. Conversely, the negative reviews point to serious customer service deficiencies. A glaring issue is the botched repair of a hot water heater, which left an elderly customer in a distressing situation. This incident not only reflects poorly on the company's workmanship but also on their responsiveness and handling of complaints. Another reviewer experienced poor follow-through on a job that remained incomplete and encountered billing discrepancies, indicating a lack of reliability and follow-up communication. The contrasting sentiments emphasize a potential inconsistency in service quality, suggesting that while some customers have had excellent experiences, others have faced substantial frustrations. A focus on improving customer service, ensuring job completion, and bolstering support for resolving complaints could help Arnold L & Sons enhance their reputation and provide a more uniformly positive experience for all customers. Read less