Overview of Company Customer Sentiment Analysis in May
AG Plumbing's review record is deeply mixed but skews heavily negative across nearly all dimensions. Professionalism is the most damaged dimension: multiple reviews describe no-shows, failure to return calls, broken promises, and in one case a contractor who became entirely unreachable after taking payment. Project completion is similarly alarming, with at least three reviews describing work that ... Read more
AG Plumbing's review record is deeply mixed but skews heavily negative across nearly all dimensions. Professionalism is the most damaged dimension: multiple reviews describe no-shows, failure to return calls, broken promises, and in one case a contractor who became entirely unreachable after taking payment. Project completion is similarly alarming, with at least three reviews describing work that was left incomplete, done incorrectly, or that caused additional damage requiring a second contractor to fix. Pricing drew both praise and serious concern — one reviewer was charged a disputed delivery fee and another had $1,350 withheld for over a month with no refund, while a handful of positive reviewers noted fair or generous pricing. Experience scores are pulled down by documented instances of incorrect wiring that fried a circulation pump and a leak repair that was done so poorly it caused a ceiling panel to collapse, though a small number of positive reviewers praised skill and thoroughness. The few positive reviews, while genuine in tone, are significantly outweighed by detailed, specific, and credible negative accounts. Read less