WM Henderson

Pricing Concerns: A recurring theme among the reviews is the perception of excessive pricing. Many customers report feeling overcharged for basic services and express frustration regarding high dispatch fees and inflated repair costs. Instances of services being quoted at prices significantly higher than competitors were frequent, leading to accusations of price gouging.Sales Tactics and Pressure:... Read more

Pricing Concerns: A recurring theme among the reviews is the perception of excessive pricing. Many customers report feeling overcharged for basic services and express frustration regarding high dispatch fees and inflated repair costs. Instances of services being quoted at prices significantly higher than competitors were frequent, leading to accusations of price gouging.Sales Tactics and Pressure: Several reviews highlight the use of high-pressure sales techniques by WM Henderson's sales representatives, with customers feeling coerced into making quick decisions about costly repairs or replacements. The sentiment surrounding this practice is overwhelmingly negative, with customers expressing distrust and dissatisfaction.Service Reliability and Follow-Through: There are numerous accounts of customer service representatives failing to follow through on commitments, whether promising callbacks or rescheduling appointments. Some customers noted feeling neglected or dismissed after receiving service, leading to feelings of losing trust in the company completely.Mixed Technicians' Performance: While some reviews praised individual technicians for their professionalism and competence, others had negative experiences related to communication failures or perceived incompetence. This inconsistency suggests variable training and standards among the technicians, affecting customer perceptions of the company as a whole.Customer Support Challenges: Reviewers noted difficulties in reaching customer service and expressed frustration when problems were not resolved efficiently. There were incidents of technicians providing diagnoses without proper investigation, leading to unnecessary repair recommendations.Positive Experiences: On the other side, some customers did share positive experiences, particularly noting efficient service during emergencies, as well as satisfaction with the repairs when conducted properly. These positive stories, however, do not seem to be the majority.Recurring Maintenance Issues: Several long-term customers expressed disappointment with the quality of aftercare and maintenance services they received, leading to ongoing problems they felt could have been avoided. In summary, while WM Henderson has some loyal customers and individual service practitioners who receive commendations, a significant portion of reviews suggest that the company may need to reassess its pricing models, customer service strategies, and sales practices to address growing customer dissatisfaction and a potentially damaged reputation. Read less