Union Plumbing

The recent reviews for Union Plumbing reveal a mixed sentiment overall. While many customers express satisfaction with the professionalism, efficiency, and communication of the service technicians, others have flagged issues with pricing practices and customer service concerns, especially related to follow-up after services. Several reviews highlight instances of overstretched pricing and disconte... Read more

The recent reviews for Union Plumbing reveal a mixed sentiment overall. While many customers express satisfaction with the professionalism, efficiency, and communication of the service technicians, others have flagged issues with pricing practices and customer service concerns, especially related to follow-up after services. Several reviews highlight instances of overstretched pricing and discontent about discrepancies between quotes and final bills. However, numerous long-term customers praise the reliability and workmanship of the team, particularly noting the exceptional service provided by Ruben Cortez and his team. In essence, Union Plumbing has cultivated a loyal customer base but must address pricing transparency and customer service follow-through to enhance overall reputation. In-depth analysis of the reviews has uncovered several common findings:Professionalism and Communication: Many reviews emphasized the professionalism and courtesy of the plumbing staff. Customers appreciated clear communication, not only about the work at hand but also regarding timelines and updates, particularly through text reminders about appointments.Pricing Issues: A concerning number of reviews shared experiences of unexpected fees and significant discrepancies between initial quotes and final billing. Instances of customers feeling blindsided by price increases led to feelings of distrust and dissatisfaction.Consistency in Service Quality: Despite some negative experiences, the majority of reviews highlighted Union Plumbing as a reliable choice for plumbing services. Long-term customers reported positive experiences and praised the company for thorough and effective plumbing solutions, particularly for older and more complex plumbing systems.Customer Loyalty: A trend in the reviews showcases long-standing customer loyalty, with many returning for repeated services, indicating a strong local reputation built on trust and effective work.Follow-up and Responsiveness: Several reviewers expressed frustration with the lack of follow-up communication after jobs, particularly when there were complaints or concerns. Customers expected more attentiveness in addressing issues post-service, especially when prior agreements about service had been made. In conclusion, while Union Plumbing demonstrates strong capabilities in service delivery, enhancing transparency around pricing and improving customer service responsiveness would likely resolve many of the less favorable sentiments reflected in the recent reviews. Read less