Rehmann Plumbing

Positive Experiences: Several customers noted Dan Rehmann's quick response and effective problem-solving skills during plumbing emergencies. Positive feedback emphasized his professionalism and the helpfulness of the water department in recommending his services. Satisfied customers often expressed gratitude for the clear communication and straightforward billing practices.Negative Experiences: On... Read more

Positive Experiences: Several customers noted Dan Rehmann's quick response and effective problem-solving skills during plumbing emergencies. Positive feedback emphasized his professionalism and the helpfulness of the water department in recommending his services. Satisfied customers often expressed gratitude for the clear communication and straightforward billing practices.Negative Experiences: On the other hand, multiple reviews described authoring experiences where customers felt misled or taken advantage of. Specific complaints centered around Dan's diagnosis being incorrect, leading to significant unaddressed plumbing issues. High charges for what customers perceived as simple jobs have also been a major point of contention, particularly when clients felt they lacked awareness of the true costs involved.Communication Issues: An overarching theme in the negative reviews was the perceived absence of adequate communication, especially post-service. Customers expressed frustration in attempts to contact Dan for follow-up support or reassessment of the issues; many claimed to have received no response.High Charges: The reviews consistently highlighted concerns over pricing. Customers felt exploited when charged significantly above what they expected, particularly when the quick nature of the job did not justify the high costs.Gender Dynamics: A notable concern raised was the perception of being taken advantage of based on gender. One customer detailed feeling pressured and less informed due to being a woman, suggesting a problematic approach to customer interactions that may disproportionately impact vulnerable clients. In conclusion, while Rehmann Plumbing has demonstrated effectiveness in urgent situations with commendable communication for some clients, there are significant areas for improvement regarding accurate diagnostics, fair pricing, and better customer support that need urgent attention to balance the overall sentiment towards the company. Read less