Nichols Plumbing Heating & Cooling

Analysis of recent reviews indicates that Nichols Plumbing Heating & Cooling has garnered both praise and criticism from its customers. Positive sentiments are evident particularly in the emergency services provided by the company. Customers frequently highlight the quick response times, professionalism of technicians, and reasonable pricing for urgent jobs. Notable mentions of individual employee... Read more

Analysis of recent reviews indicates that Nichols Plumbing Heating & Cooling has garnered both praise and criticism from its customers. Positive sentiments are evident particularly in the emergency services provided by the company. Customers frequently highlight the quick response times, professionalism of technicians, and reasonable pricing for urgent jobs. Notable mentions of individual employees, like Rich, suggest that they foster strong customer relationships during timely interventions. Conversely, there are recurring issues raised by customers regarding communication and billing practices. A significant number of reviews express frustration with the lack of responsiveness from the office staff when it comes to inquiries, voicemails, and follow-ups. Customers reported being "ghosted" after multiple attempts to obtain information or updates, which directly impacts trust and reliability perceptions. Additionally, complaints related to billing discrepancies Read less