Mattioni Plumbing, Heating & Cooling

Across the reviews evaluated, several key themes emerge that shape the customer sentiment towards Mattioni Plumbing, Heating & Cooling:High Pricing and Overcharging: A significant number of customers reported feeling that their bills were excessively high compared to competitors and the market rate for similar services. Many reviews highlighted instances where simple repairs turned into expensive ... Read more

Across the reviews evaluated, several key themes emerge that shape the customer sentiment towards Mattioni Plumbing, Heating & Cooling:High Pricing and Overcharging: A significant number of customers reported feeling that their bills were excessively high compared to competitors and the market rate for similar services. Many reviews highlighted instances where simple repairs turned into expensive service calls, often associated with hidden fees and lack of itemized billing.Sales Pressure and Upselling: Numerous customers experienced aggressive upselling tactics during service calls, often feeling pressured into purchasing unnecessary services or contracts. This has led to feelings of distrust and dissatisfaction, with several reviews recommending potential clients seek estimates or opinions from alternative service providers.Service Inconsistencies: While some customers praised the technicians for professionalism and quick response times, many others reported dissatisfaction with the quality of work performed. Complaints included technicians lacking proper knowledge or skill, and instances of work being performed incorrectly, leading to further repairs needed.Communication and Customer Service Issues: Multiple reviews stressed poor communication within the company, citing experiences where promises made by management were not fulfilled, such as follow-up calls or promised price adjustments. Customers expressed frustration over the failure to address complaints satisfactorily or recognize mistakes made during service interactions.Some Positive Experiences: Despite the numerous negative reviews, there were mentions of excellent service experiences, particularly with certain individual technicians. Customers appreciated the professionalism and thoroughness of specific technicians, which created a contrast against the overall criticism directed at the company.General Distrust: The combination of high fees, upselling practices, and inconsistent service quality has fostered a sense of distrust among many customers towards Mattioni, with numerous reviewers advising potential clients to seek alternate plumbing and HVAC providers. In conclusion, while some customers had positive interactions with Mattioni Plumbing, the prevailing sentiment in the reviews suggests a need for the company to address grave concerns regarding pricing transparency, service quality, and improved customer interactions to restore trust and improve overall client satisfaction. Read less