Joseph Giannone Plumbing & Heating

The reviews for Joseph Giannone Plumbing & Heating reveal a complex customer experience landscape. The positive feedback highlights the company's punctuality, professionalism, and helpfulness. Several customers commend specific employees, such as Brandon and Ryan, for their courteous service and ability to resolve plumbing issues effectively. Many highlight their appreciation for transparent commu... Read more

The reviews for Joseph Giannone Plumbing & Heating reveal a complex customer experience landscape. The positive feedback highlights the company's punctuality, professionalism, and helpfulness. Several customers commend specific employees, such as Brandon and Ryan, for their courteous service and ability to resolve plumbing issues effectively. Many highlight their appreciation for transparent communication regarding plumbing problems and a general willingness to go above and beyond, as noted in instances of staff arriving on weekends to address urgent issues. Conversely, the negative feedback prominently features complaints about sporadic and frustrating service experiences. A recurring theme is the inconsistency in communication, with numerous customers expressing disappointment over missed appointments and unreturned calls. Reviewers mention feeling misled after being charged hefty fees for services that did not resolve their plumbing issues or resulted in further complications. Some highlighted instances of unprofessional behavior from staff, which has left a lasting negative impression, including confrontational attitudes or lack of accountability when problems arose with installations or repairs. Moreover, issues with pricing structure and perceived attempts at upselling additional services or plans have also sparked anger among customers. Reports of excessively high estimates and unexpected charges for repairs compounded customer frustrations, leading some to ultimately seek alternative service providers. In summary, while Joseph Giannone Plumbing & Heating has a foundation of loyal customers who appreciate their service quality and responsiveness in emergencies, the company faces substantial criticism related to inconsistencies in service reliability, communication failures, and customer treatment, suggesting a need for improved operational protocols and customer service training. Read less