Horizon Services

Scheduling Issues: A significant number of reviews highlight problems with scheduling and appointment management. Customers repeatedly report having appointments canceled with little notice or having to wait extended periods for service. Many express disappointment, particularly if they adjusted their schedules to accommodate the promised service only to have it fall through. This has led to a gen... Read more

Scheduling Issues: A significant number of reviews highlight problems with scheduling and appointment management. Customers repeatedly report having appointments canceled with little notice or having to wait extended periods for service. Many express disappointment, particularly if they adjusted their schedules to accommodate the promised service only to have it fall through. This has led to a general sense of frustration and dissatisfaction with Horizon's reliability.Perception of Overcharging and Sales Practices: Numerous reviewers mention experiences of feeling overcharged for services. Many claim that they were quoted prices much higher than industry standards and expressed discontent with what they perceived as aggressive upselling tactics during service calls. The billing practices appear to be a common point of contention, with users feeling misled about the cost of repairs or equipment, sometimes dramatically lower than what Horizon quoted.Mixed Quality of Service: Although there are mentions of competent technicians providing quality work, these positive experiences often seem overshadowed by the broader structural issues within the company. Many users reported a lack of follow-through on diagnostics, leading to unnecessary or incorrect service recommendations. While some technicians received praise for their thoroughness, overall service quality varies significantly, resulting in mixed feelings toward the brand.Customer Service Failures: Reviewers frequently mention poor customer support, particularly in handling complaints and follow-up issues. Even when issues were raised, customers reported lack of effective resolutions or communication, which exacerbated their frustration. The sentiment here reflects a need for improvements in customer care practices to rebuild trust with dissatisfied clients.Product Reliability Concerns: Customers noted experiences of being told they required extensive repairs or replacements on relatively new systems. This led to feelings of being steered towards unnecessary expenditures, particularly when alternative quotes from other companies indicated those services were not needed. This has prompted users to advise caution when relying on Horizon Read less