Overview of Company Customer Sentiment Analysis in January
The reviews for Harris Plumbing, Heating, Air & Electrical over the past month present a highly mixed sentiment with a predominance of negative feedback. While a few customers praised the prompt service and professionalism of technicians, many others expressed frustration over high pricing, poor communication, and unsatisfactory resolutions to their issues. Several customers reported feeling overc... Read more
The reviews for Harris Plumbing, Heating, Air & Electrical over the past month present a highly mixed sentiment with a predominance of negative feedback. While a few customers praised the prompt service and professionalism of technicians, many others expressed frustration over high pricing, poor communication, and unsatisfactory resolutions to their issues. Several customers reported feeling overcharged and misled regarding necessary repairs, leading to a perception of the company as exploitative. Incidents of poor customer service, including failure to respond and excessive time delays, have compounded negative customer experiences. As a result, customers overwhelmingly recommend seeking alternatives rather than relying on Harris for plumbing and HVAC services. Read less
Overview of Company Customer Sentiment Analysis in January
In the past month, reviews for Harris Plumbing, Heating, Air & Electrical reveal several recurring themes and sentiments:Pricing Concerns: A significant portion of reviews voiced dissatisfaction with pricing, citing experiences with unexpected high costs for relatively simple jobs, such as faucet replacements and minor repairs. Customers frequently felt they were overcharged, with many indicating ... Read more
In the past month, reviews for Harris Plumbing, Heating, Air & Electrical reveal several recurring themes and sentiments:Pricing Concerns: A significant portion of reviews voiced dissatisfaction with pricing, citing experiences with unexpected high costs for relatively simple jobs, such as faucet replacements and minor repairs. Customers frequently felt they were overcharged, with many indicating that similar services could be found for far less with other providers.Customer Service Issues: There are numerous complaints about customer service, with many customers dealing with poor communication and scheduling issues. A pattern emerged of technicians arriving late, failing to show up, or not communicating changes or updates effectively. Customers reported frustration with having to follow up multiple times without satisfactory responses.Perceived Exploitation: Several reviews hinted at a feeling of being taken advantage of, especially among senior customers or those unfamiliar with plumbing services. Claims of aggressive upselling tactics for unnecessary services added to the feeling of distrust towards the company.Mixed Technicians Read less
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