Harker Robt E Plmbr

The reviews for Harker Robt E Plmbr predominantly paint a positive picture of their plumbing services. Many customers describe the team, including Robert and John Harker, as professional and dependable. Praise frequently centers on their prompt communication, ability to handle both minor and major plumbing issues, and the value they provide at reasonable prices. A recurring sentiment is the trust ... Read more

The reviews for Harker Robt E Plmbr predominantly paint a positive picture of their plumbing services. Many customers describe the team, including Robert and John Harker, as professional and dependable. Praise frequently centers on their prompt communication, ability to handle both minor and major plumbing issues, and the value they provide at reasonable prices. A recurring sentiment is the trust that long-term customers place in the company, with several reviewers noting that they have relied on Harker for many years without issues. However, a serious grievance emerges from a single review that describes a troubling experience around billing and customer service. This reviewer details a protracted and aggressive collection process led by John Harker, characterized by repeated calls, threats of harassment, and an overall lack of professionalism that sharply contrasts with the positive portrayals of the company's work. This incident not only highlights a potential issue in the company's billing practices but also raises concerns about how they handle customer relations, particularly when disputes arise. Overall, while the majority sentiment is favorable, indicating a strong recommendation for Harker Robt E Plmbr's quality of service, the notable negative experience reflects a significant gap in customer service that the company may need to address. Balancing high-quality plumbing service with effective and respectful communication during billing disputes is crucial for maintaining a positive reputation. Read less