Good Plumbing Htg & A C

The reviews highlight several patterns in customer experiences with Good Plumbing. On the positive side, numerous reviewers praised the company for their swift responses and thorough work. Technicians were frequently noted for being courteous, professional, and capable, creating a sense of reliability and trust. Customers expressed satisfaction with the quality of repairs, with many stating that t... Read more

The reviews highlight several patterns in customer experiences with Good Plumbing. On the positive side, numerous reviewers praised the company for their swift responses and thorough work. Technicians were frequently noted for being courteous, professional, and capable, creating a sense of reliability and trust. Customers expressed satisfaction with the quality of repairs, with many stating that the services performed exceeded expectations. For instance, reviews lauding the technical expertise of workers like James and Ed show a community reliance on Good Plumbing, especially during emergencies. Conversely, there was a notable portion of reviews reflecting dissatisfaction, particularly regarding billing practices. Several customers voiced frustration over perceived excessive charges for labor and materials, often noting the lack of transparency in billing. Complaints about being charged for travel time, dispatch fees, and the hourly rate led to discontent, particularly among long-time customers who felt the company had strayed from its previously reasonable pricing. Additionally, issues regarding poor customer service experiences Read less