Goldey Plumbing

The reviews indicate a strong dichotomy in customer experiences with Goldey Plumbing. Positive feedback highlights the company's reliability, quality of service, and attentive customer care. Long-term customers, some with over 15 years of loyalty, appreciate the skilled service that Goldey Plumbing provides, often noting that the technicians are knowledgeable and courteous, instilling trust and sa... Read more

The reviews indicate a strong dichotomy in customer experiences with Goldey Plumbing. Positive feedback highlights the company's reliability, quality of service, and attentive customer care. Long-term customers, some with over 15 years of loyalty, appreciate the skilled service that Goldey Plumbing provides, often noting that the technicians are knowledgeable and courteous, instilling trust and satisfaction. Reviewers frequently mentioned that technicians communicate effectively, handling customer inquiries with respect and patience. However, the negative reviews significantly spotlight issues related to pricing and customer service interactions. Several customers reported feeling overcharged for the services provided, which caused disappointment. Instances of miscommunication, particularly concerning quotes and follow-ups, further fueled frustration. One reviewer detailed a particularly unfavorable experience where unaddressed issues led to damage in their home, showcasing a concerning lack of accountability from the company. Others mentioned feelings of being brushed aside, indicating a perceived decline in the customer service experience, which resulted in at least one customer deciding to take their business elsewhere. Although many customers emphasized that the company does good work, these negative experiences emphasize areas that could benefit from improvement in transparency and responsiveness. Overall, while most reviews highlight dedication to quality service and a family-oriented ethos that resonates with long-term customers, Goldey Plumbing faces challenges in maintaining consistent communication and addressing customer grievances effectively. Addressing these concerns may help bolster their reputation and customer satisfaction ratings. Read less