Filan & Conner

Upon analyzing the reviews from the past month for Filan & Conner, several themes emerge. Positive reviews frequently mention:Professionalism and Knowledge: Many customers praised specific technicians for their professionalism, punctuality, and expertise. For example, Kevin and Tony received commendations for their reliable service and ability to handle both routine and emergency plumbing tasks ef... Read more

Upon analyzing the reviews from the past month for Filan & Conner, several themes emerge. Positive reviews frequently mention:Professionalism and Knowledge: Many customers praised specific technicians for their professionalism, punctuality, and expertise. For example, Kevin and Tony received commendations for their reliable service and ability to handle both routine and emergency plumbing tasks effectively.Quality of Service: Several clients noted that their expectations were met, especially in cases where companies provided repair options instead of pushing for costly replacements. Customers particularly appreciated thorough inspections and proactive recommendations, which demonstrated a commitment to customer care.Emergency Responsiveness: Reviews indicated that Filan & Conner excelled in responding to urgent requests, often accommodating last-minute needs, which greatly satisfied customers during critical moments. However, the negative reviews highlight serious concerns:Workmanship Issues: Several complaints centered around poor installation practices, particularly with HVAC systems that required multiple revisitations and resulted in further problems like leaks and operational inefficiencies. A dramatic example described ongoing issues resulting in significant additional costs due to unaddressed installation faults.Communication Gaps: Numerous reviewers expressed frustration regarding the company's follow-up communication post-service. Issues such as delayed responses to repair requests and unexpected costs were common sources of dissatisfaction, indicating a need for improved communication strategies.Customer Service Concerns: Some feedback also pointed to unprofessional behavior during interactions, particularly regarding how customers felt treated, especially highlighting negative experiences where staff were dismissive or condescending to clients. Overall, while Filan & Conner has a base of loyal customers who appreciate their capabilities, there are significant areas for improvement, particularly in maintaining consistent quality and responsiveness in customer service. As noted in various reviews, effective communication and accountability in their work will be crucial to enhancing customer satisfaction and restoring trust among clients. Read less