Eddie B. Plumbing

The reviews for Eddie B. Plumbing reveal a spectrum of sentiments ranging from glowing praise to severe disappointment. Several customers commend the company for their quick response times and the efficient handling of emergency situations. Positive experiences typically center on communication, with customers appreciating how the company coordinated repairs during challenging circumstances. The h... Read more

The reviews for Eddie B. Plumbing reveal a spectrum of sentiments ranging from glowing praise to severe disappointment. Several customers commend the company for their quick response times and the efficient handling of emergency situations. Positive experiences typically center on communication, with customers appreciating how the company coordinated repairs during challenging circumstances. The hands-on approach of specific plumbers, such as Doug, who provided helpful tips and thorough explanations, garnered positive remarks. However, contrasting these favorable reviews are multiple complaints that point to subpar experiences. A recurring issue mentioned is the perceived lack of professionalism by certain plumbers, particularly with references to unsatisfactory behavior and inappropriate comments. Reviewer accounts of delays and seeming inattention provoke frustration, with some stating that their plumbing problems were not adequately addressed, necessitating callbacks or additional visits. Furthermore, several reviews unanimously criticize the pricing structure, highlighting instances where customers felt they were overcharged significantly for the work performed. Expressions of frustration regarding communication from management also arise, with customers reporting a lack of follow-up on billing concerns. Comparisons to competitors indicate that some find Eddie B. Plumbing's prices to be exorbitant for the quality of service delivered, which has led to a declared intention never to use the service again by some clients. In summary, while Eddie B. Plumbing has loyal customers who appreciate their service, there are clear areas for improvement, particularly concerning plumber behavior, pricing strategies, and service consistency. Addressing these negative factors could enhance their reputation and customer retention. Read less