D Burgo Plumbing & Heating

The recent reviews for D Burgo Plumbing & Heating reveal a mixed sentiment from customers, highlighting both strengths and weaknesses. Many customers praised the quick response time, professionalism, and effective services provided by the plumbers, particularly Drew and Dan. They appreciated the attentive customer service, especially in emergency situations, often noting this as a key positive asp... Read more

The recent reviews for D Burgo Plumbing & Heating reveal a mixed sentiment from customers, highlighting both strengths and weaknesses. Many customers praised the quick response time, professionalism, and effective services provided by the plumbers, particularly Drew and Dan. They appreciated the attentive customer service, especially in emergency situations, often noting this as a key positive aspect of their experience. However, there were significant concerns regarding pricing transparency and billing practices. Several reviews mentioned dissatisfaction with unexpected charges, high rates, and unitemized bills, leading some customers to feel taken advantage of. Overall, while many customers expressed satisfaction with the quality of work, a consistent theme emerged regarding pricing and communication issues. Detailed sentiment analysis shows that clients were generally impressed with the service quality and promptness. The plumbers were often praised for their knowledge, friendliness, and ability to resolve issues quickly, leading to repeat business and referrals for certain individuals. Many customers stated they would consider D Burgo for future plumbing needs based on their recent experiences. Yet, a substantial number voiced concerns about the billing practices, including hidden fees, high after-hours charges, and the lack of clear itemization on invoices. Additionally, some customers encountered instances of poor customer service, such as failed appointments and delayed responses. Positive experiences overshadowed negative encounters for many but highlighted a need for improvement in communication and transparency to enhance overall customer satisfaction. Read less