TRI-STATE RENOVATION & HANDYMAN

Service Quality and Professionalism: Several reviews praised Bryan's knowledgeability and the quality of the work performed. Customers highlighted instances where he swiftly resolved issues, such as fixing thermostat and plumbing problems, often in a prompt manner. Positive endorsements frequently mention the efficiency and thoroughness of the services provided.Preparedness and Reliability Issues:... Read more

Service Quality and Professionalism: Several reviews praised Bryan's knowledgeability and the quality of the work performed. Customers highlighted instances where he swiftly resolved issues, such as fixing thermostat and plumbing problems, often in a prompt manner. Positive endorsements frequently mention the efficiency and thoroughness of the services provided.Preparedness and Reliability Issues: A recurrent theme in many reviews is Bryan's lack of preparedness. Customers reported instances of him arriving late, not having the correct materials, and requiring additional trips to complete jobs. These factors led to consumer frustration, particularly as clients noted time wasted and re-scheduling needed due to these shortcomings.Customer Interaction and Disputes: Some reviews portrayed an extremely negative experience with customer service, including claims of unprofessional behavior and intimidation. One user mentioned filing a police report due to threats and alleged reckless behavior during the project. This alarming behavior was not mentioned by other reviewers, yet it raises serious concerns about customer safety and the overall professional demeanor of staff.Mixed Recommendations: While some customers would recommend the service based on positive experiences, others cautioned future clients to weigh their options carefully. The contrasting experiences suggest potential inconsistency in service quality and, therefore, create uncertainty around recommendations. Those who had positive experiences often cited quick resolution of issues, while others warned of being prepared for unexpected challenges if they chose to engage Tri-State.Concerns Over Legitimacy: One specific review brought to attention the lack of licensing for the company, stating it was not in good standing. This factor significantly influences trust and indicates a higher risk for potential clients. The mention of forensic investigation by law enforcement adds a layer of severity to the issue, further impacting the overall sentiment towards the company. In conclusion, while Tri-State Renovation & Handyman has garnered positive feedback, the reviews strongly indicate a need for improvement in service consistency, professionalism, and customer communication. Potential clients may benefit by considering both positive testimonials and cautionary tales before making a decision. Read less