Rehm Plumbing, Heating, HVAC, Air Conditioning & Electrical

Overall, the sentiment towards Rehm Plumbing, Heating, HVAC, Air Conditioning & Electrical can be characterized as largely positive, with notable exceptions. Positive experiences were frequently noted, specifically concerning:Responsiveness and On-Time Service: Several reviews lauded how promptly the team arrived for emergency services, demonstrating reliability in urgent situations like pipe bu... Read more

Overall, the sentiment towards Rehm Plumbing, Heating, HVAC, Air Conditioning & Electrical can be characterized as largely positive, with notable exceptions. Positive experiences were frequently noted, specifically concerning:Responsiveness and On-Time Service: Several reviews lauded how promptly the team arrived for emergency services, demonstrating reliability in urgent situations like pipe bursts and HVAC failures.Professionalism and Technical Expertise: Customers appreciated the professionalism displayed by the technicians, particularly in terms of clear communication, thorough explanations of the services rendered, and their technical knowledge which often revealed past errors made by other companies.Customer-Centric Approach: Many users commented on the company's customer-focused approach, citing that the technicians were upfront about pricing and provided best and worst-case scenarios for repairs. Conversely, there were significant concerns raised about:Communication Issues: One negative review referenced severe communication problems, with lack of follow-up and inadequate responses to inquiries, which resulted in frustration and a feeling of neglect.Quality of Work: While most reviews praised the quality, there was one severe complaint regarding installation work that raised safety and regulatory violations, prompting legal action. In summary, Rehm Plumbing, Heating, HVAC, Air Conditioning & Electrical appears to provide a generally satisfactory service experience, with many customers expressing high levels of satisfaction. However, there are clear areas for improvement, especially in maintaining consistent communication and ensuring quality control in all jobs to avoid negative experiences like those reported. Read less