Miller & Sons Salt & Water Conditioning

The reviews reveal a split in customer experiences with Miller & Sons Salt & Water Conditioning. On one hand, several customers express high praise for the company's service, specifically noting quick response times and the willingness of the staff, particularly the general manager Matt, to go above and beyond. One customer, in particular, highlighted an urgent situation involving their newborn, w... Read more

The reviews reveal a split in customer experiences with Miller & Sons Salt & Water Conditioning. On one hand, several customers express high praise for the company's service, specifically noting quick response times and the willingness of the staff, particularly the general manager Matt, to go above and beyond. One customer, in particular, highlighted an urgent situation involving their newborn, where Matt's prompt response and assistance were greatly appreciated, reinforcing the sentiment that the team is capable of delivering effective and personable service. Conversely, another review starkly contrasts this positive feedback by describing unsatisfactory experiences with poor customer service and lack of communication from certain staff members. This inconsistency raises concerns about reliability and accessibility during urgent situations, which is particularly alarming for potential clients who prioritize immediate responses. Furthermore, other reviews illustrate a broader appreciation for the company being family-owned and operated, emphasizing their versatility in services beyond just salt and water conditioning, including electrical, plumbing, and heating services. Many customers advocate for the quality of work performed and express a willingness to recommend Miller & Sons, reflecting a generally positive sentiment towards the craftsmanship when service is delivered effectively. In summary, while Miller & Sons Salt & Water Conditioning shows potential through some exemplary service, particularly from individual employees like Matt, it also faces significant challenges related to communication and customer support. Improving consistency in these areas could enhance the overall customer experience and satisfaction levels. Read less