M C Plum Plumbing Heating & A/C

The feedback regarding M C Plum Plumbing Heating & A/C indicates several recurring themes:Overpricing Concerns: A significant number of customers felt that they were overcharged for the services rendered. Charges such as $295 for a 15-minute fix, $800 for a furnace blower replacement, and unexpected fees led to feelings of being taken advantage of, creating a widespread sense of distrust.Quality o... Read more

The feedback regarding M C Plum Plumbing Heating & A/C indicates several recurring themes:Overpricing Concerns: A significant number of customers felt that they were overcharged for the services rendered. Charges such as $295 for a 15-minute fix, $800 for a furnace blower replacement, and unexpected fees led to feelings of being taken advantage of, creating a widespread sense of distrust.Quality of Service: Many reviewers reported that the initial repairs did not adequately solve their problems, necessitating further visits and resulting in additional charges. This raised questions about the competence of technicians and their ability to diagnose issues correctly.Poor Customer Service: A consistent theme among the reviews is the inadequate customer service provided by both technicians and office staff. Customers described experiences where their concerns were dismissed, where they were hung up on, or where they felt their issues were not taken seriously by the owner or staff.Awareness of Consequences: Some reviewers expressed frustration with the lack of accountability from the company, particularly when it came to addressing damages caused by their work. For instance, when technicians caused leaks or damaged property, customers felt that the company's response was insufficient or unhelpful.Mixed Past Experiences: While a few reviews mention past positive experiences with the company, these are heavily overshadowed by the majority of recent negative experiences, indicating a decline in service quality or reliability.Final Recommendations: The overall sentiment among reviewers leans heavily towards urging others to avoid using M C Plum Plumbing Heating & A/C, citing the combination of high costs, poor service resolution, and unsatisfactory customer interactions as key reasons. In summary, while a few clients have had satisfactory experiences, the predominant sentiment reflected in the recent reviews is one of disappointment and frustration, discouraging future patronage. Read less