Leggett

The recent reviews for Leggett reflect a mix of appreciation for their customer service and skilled staff, contrasted with frustration over pricing policies and perceived overcharging. Many customers commend the professionalism and knowledge of the technicians, highlighting their courteous behavior and reliability. However, there is significant concern regarding undisclosed billing practices and a... Read more

The recent reviews for Leggett reflect a mix of appreciation for their customer service and skilled staff, contrasted with frustration over pricing policies and perceived overcharging. Many customers commend the professionalism and knowledge of the technicians, highlighting their courteous behavior and reliability. However, there is significant concern regarding undisclosed billing practices and allegations of being overcharged for services over the years. Overall, while the service quality is praised, billing transparency remains a notable issue that may impact customer trust. In the detailed sentiment analysis, several common themes emerge from the reviews:Customer Service Excellence: Reviewers frequently express satisfaction with the customer service at Leggett. Many mention the ease of communication and the professionalism of both office staff and field technicians, indicating a high level of training and dedication among the employees.Technical Proficiency: Customers unanimously describe the technicians as knowledgeable and efficient in handling HVAC-related issues. Many have developed a long-term relationship with the company over several years, suggesting that the quality of service has remained consistently high.Concerns Over Pricing Practices: A significant portion of the feedback points to dissatisfaction with pricing policies. Specifically, one reviewer highlights a lack of transparency regarding billing, stating that the company charges based on location and has allegedly overcharged them for an extended period. This breeds feelings of distrust and disappointment, indicating an area that Leggett could improve upon.Emergency Services: Several customers appreciate Leggett's availability in urgent situations, reinforcing the company's reliability when quick assistance is required. This aspect of service further strengthens customer loyalty and satisfaction.Professional Etiquette: Positive remarks about the professionalism of technicians, such as the practice of covering shoes to avoid dirt in homes, illustrate the company Read less