F F Kling & Sons

Service Quality: Reviews show a clear division in customer experiences. Some customers praised the promptness and professionalism of the technicians, particularly noting timely installations and thorough explanations of the work done. For example, several users mentioned fast service, like getting a water heater replaced within a day. In contrast, others reported multiple visits with unresolved is... Read more

Service Quality: Reviews show a clear division in customer experiences. Some customers praised the promptness and professionalism of the technicians, particularly noting timely installations and thorough explanations of the work done. For example, several users mentioned fast service, like getting a water heater replaced within a day. In contrast, others reported multiple visits with unresolved issues, resulting in significant dissatisfaction. A notable mention is the inability of technicians to accurately diagnose and fix problems on the first visit, leading to additional costs for customers.Billing Practices: A substantial number of reviews raised alarms about high charges that seemed unjustified given the quality of service received. Customers felt they were overcharged for minor jobs and expressed concerns about unexpected fees, which contributes to the overall negative perception of the company. The report of being charged for minimal work done or billed for services that seemed unnecessary highlighted a lack of transparency in pricing.Communication and Follow-Up: Communication issues appeared repeatedly in reviews, where customers noted that promised callbacks never occurred, or there was a lack of response to inquiries regarding billing and service estimates. Many customers described experiences where they felt ignored or undervalued, impacting their trust in the company.Safety Concerns: Serious complaints pointed to safety issues resulting from faulty installations, such as carbon monoxide leaks due to improper setups. These reviews indicated a severe breach of trust, as customers expressed fears for their safety and noted that the company was unresponsive to these critical concerns. This has led to a significant erosion of customer confidence in Kling & Sons' capabilities.Customer Loyalty and Retention: Some long-term customers voiced their disappointment after many years of service, citing that recent experiences did not live up to expectations based on past reliability. Nonetheless, a segment of clients continues to express loyalty based on prior positive interactions, highlighting the community's mixed sentiment toward the company's longstanding presence in the market. In conclusion, F.F. Kling & Sons faces challenges in providing consistent service quality and ethical billing practices, ultimately affecting customer satisfaction and perceptions. While commendable efforts in urgency and technician professionalism exist, the inconsistent experiences reveal a need for improvement in communication, diagnosis accuracy, and adherence to safety standards. Read less