Er Lighty Co

The reviewed customer highlights a prompt and professional response from Er Lighty Co when they called for assistance on a Saturday evening. The service personnel managed to address the issue of snaking the sewer line efficiently, completing the task within 30 minutes. This reflects positively on the company's operational efficiency and their ability to respond to urgent requests. However, the cu... Read more

The reviewed customer highlights a prompt and professional response from Er Lighty Co when they called for assistance on a Saturday evening. The service personnel managed to address the issue of snaking the sewer line efficiently, completing the task within 30 minutes. This reflects positively on the company's operational efficiency and their ability to respond to urgent requests. However, the customer expresses dissatisfaction with the pricing, noting that Er Lighty Co's charges were approximately 40% higher than that of a competitor, Roto Rooter. This significant price discrepancy is a critical aspect of the review, hinting that while the service quality may meet expectations, the perceived value is undermined by the higher costs. Customers may be inclined to seek alternatives if competing services can offer similar quality at a lower price. Overall, the reviews illustrate that while Er Lighty Co provides commendable service in terms of response time and professionalism, its pricing strategy could be a potential barrier to customer loyalty and satisfaction. Read less