Crossroads Plumbing

The recent reviews for Crossroads Plumbing reveal a pattern of discontent among customers, particularly due to the following common issues:Work Quality and Effectiveness: A recurring theme in the reviews is the dissatisfaction with the quality of the work performed. Customers reported that plumbing issues remained unresolved even after service calls. For instance, one reviewer indicated that a dra... Read more

The recent reviews for Crossroads Plumbing reveal a pattern of discontent among customers, particularly due to the following common issues:Work Quality and Effectiveness: A recurring theme in the reviews is the dissatisfaction with the quality of the work performed. Customers reported that plumbing issues remained unresolved even after service calls. For instance, one reviewer indicated that a drain remained sluggish post-service, while another noted a worsening leak after repairs were attempted. This suggests that the company may not be performing adequate assessments or employing skilled labor.Communication and Professionalism: Multiple reviews point to poor communication from the company, particularly in terms of follow-up services. Reviewers mention unreturned calls or messages and vague promises regarding service timelines ("they would be back that following Monday have yet to see them"). Additionally, customer service interactions have been described as rude or dismissive, with one reviewer explicitly referring to the owner as "a jerk."Pricing Concerns: Pricing appears to be a significant source of frustration, with many customers feeling overcharged for the services provided. A customer noted a charge of $240 for what they believed was a 45-minute job, which they deemed excessive. This sentiment is echoed by others describing the rates as unreasonably high compared to the value received.Service Reliability: The unfulfilled promises of timely service and lack of responsiveness have contributed to a loss of trust. Clients expressed disappointment when follow-up visits did not occur as promised. In summary, the overarching sentiment from recent customer reviews suggests that Crossroads Plumbing is experiencing significant challenges related to service quality, customer relations, and pricing stability. These factors collectively contribute to a negative reputation that current and potential future customers should be aware of when considering their services. Read less