Baymont On Call

The reviews for Baymont On Call reveal a divided sentiment towards the company's services, with considerable discrepancies in customer experiences. Some customers appreciated the quick response, detailed explanations, and professionalism exhibited by the technicians. They emphasized satisfaction with the service timeline and the comprehensive approach the company took in addressing their needs. C... Read more

The reviews for Baymont On Call reveal a divided sentiment towards the company's services, with considerable discrepancies in customer experiences. Some customers appreciated the quick response, detailed explanations, and professionalism exhibited by the technicians. They emphasized satisfaction with the service timeline and the comprehensive approach the company took in addressing their needs. Conversely, numerous reviews highlighted severe grievances regarding ineffective communication, lack of follow-up, and inadequate service execution. Customers frequently reported instances where work was left incomplete or poorly done, particularly mentioning issues with job specifics and dissatisfaction with how the mess was handled post-service. One reviewer specifically pointed out that the backfill was improperly managed, resulting in damage to their lawn, which indicates a lack of diligence in service execution. Another recurring theme was the frustration over pricing practices. Clients expressed disappointment at the unexpected escalation of charges, particularly outlining the initial visit cost versus the diagnostic fees that were not made clear upfront. This practice has led several customers to feel misled and has significantly tarnished their perceptions of the company. Overall, the reviews reveal a critical need for Baymont On Call to improve its communication practices, transparency in pricing, and overall service quality to reconcile the divide between positive and negative customer experiences. Read less