Rathmann Plumbing

Across the reviews, the primary areas of concern highlighted by customers are related to customer service and quality of work. The sentiment analysis reveals a strong frustration with the responsiveness and demeanor of the staff. Reviewers specifically mention the secretary's rude behavior and failure to return calls, which underscores a significant gap in customer communication and support that c... Read more

Across the reviews, the primary areas of concern highlighted by customers are related to customer service and quality of work. The sentiment analysis reveals a strong frustration with the responsiveness and demeanor of the staff. Reviewers specifically mention the secretary's rude behavior and failure to return calls, which underscores a significant gap in customer communication and support that could deter potential customers. Moreover, the technical expertise exhibited by the company has also come under scrutiny. Complaints regarding the geothermal system and the apparent misinformation about parts availability have especially frustrated customers, leading to perceptions of deceit. One reviewer highlighted a stark disconnect between the office's communication and the actual technicians' knowledge, suggesting a lack of internal coordination. In terms of workmanship, the reviews paint a grim picture of the company's execution. The lengthy duration and subpar results of the septic system installation led to devastating aesthetics and operational issues. Customers described their properties being left in disarray, with significant damage and inadequate finishing. This aspect, combined with the hefty financial investment, has left customers feeling cheated and dissatisfied. The overall sentiment expressed in these reviews suggests a critical need for Rathmann Plumbing to reassess their customer service strategies and quality assurance practices to improve public perception and client satisfaction. Read less