Pilewski Plumbing

In examining the reviews, a pattern emerges that reflects both positive and negative sentiments. On the positive side, several customers mention excellent service, with specific praise for employees like Eric and Jason, who demonstrated knowledge, promptness, and customer engagement. Many long-term customers express loyalty to Pilewski Plumbing, citing years of satisfactory service, friendly staff... Read more

In examining the reviews, a pattern emerges that reflects both positive and negative sentiments. On the positive side, several customers mention excellent service, with specific praise for employees like Eric and Jason, who demonstrated knowledge, promptness, and customer engagement. Many long-term customers express loyalty to Pilewski Plumbing, citing years of satisfactory service, friendly staff, and a high level of professionalism. These sentiments indicate a solid foundation of client relationships built over time. Conversely, significant concerns arise regarding price transparency and customer service. A notable number of reviews detail instances where customers felt misled by the final bills, which exceeded initial quotes. Common complaints include lack of communication, with some reviewers struggling to get timely responses about their inquiries or service requests. Furthermore, one reviewer provides a stark example of dissatisfaction with perceived overcharging, especially in the context of service rendered. Overall, while Pilewski Plumbing has established a good reputation with many loyal clients, there are clear areas for improvement, particularly in communication regarding billing practices and ensuring customer understanding before service execution. Addressing these specific issues may help the company enhance its reputation and customer satisfaction moving forward. Read less