Mr Kirby Plumbing

The reviews indicate a split sentiment regarding the overall performance of Mr. Kirby Plumbing. On the negative side, one customer reported persistent issues with their hot water heater, stating that it required multiple visits for repairs before ultimately being replaced. This experience was further compounded by another plumbing company's identification of an additional issue that Mr. Kirby Plum... Read more

The reviews indicate a split sentiment regarding the overall performance of Mr. Kirby Plumbing. On the negative side, one customer reported persistent issues with their hot water heater, stating that it required multiple visits for repairs before ultimately being replaced. This experience was further compounded by another plumbing company's identification of an additional issue that Mr. Kirby Plumbing failed to resolve. Another review highlighted a problem with the installation of a kitchen faucet, where a leak developed shortly after installation. The customer faced further financial implications due to the company's policy that only covers repairs during weekdays, forcing them to incur overtime charges for weekend service. These reviews suggest a pattern of dissatisfaction tied to workmanship and reliability issues, leading to frustration and additional costs for customers. Conversely, the positive experiences reflect a commendable level of professionalism and technical skill exhibited by some of the company's technicians. One reviewer praised the prompt and effective handling of a septic blockage issue, noting the respectful approach of the technician and the reasonable rate agreed upon. Another customer expressed satisfaction with timely and efficient plumbing work that met expectations. Common findings among the reviews include a notable inconsistency in service quality, with some customers experiencing significant issues while others acknowledged effective and professional interactions. The discrepancies highlight a potential area for Mr. Kirby Plumbing to focus on improving customer service, quality control, and clear communication regarding service terms to better manage expectations and foster customer loyalty. Read less