IT Landes Home Service Team

Responsive Service and Expertise: Many reviews highlight the prompt response times of IT Landes, often describing technicians' efficiency and knowledge, particularly in emergency situations. Customers appreciate the timely arrival of service personnel, specific mentions of commendable staff like Brody and Frank portray a positive image of individual workers.Customer Service Concerns: A significant... Read more

Responsive Service and Expertise: Many reviews highlight the prompt response times of IT Landes, often describing technicians' efficiency and knowledge, particularly in emergency situations. Customers appreciate the timely arrival of service personnel, specific mentions of commendable staff like Brody and Frank portray a positive image of individual workers.Customer Service Concerns: A significant number of negative reviews point to issues with customer service, including difficulty reaching management, lack of follow-through on service requests, and insufficient communication regarding appointments and pricing changes. For instance, one reviewer reported waiting days for installation after a lengthy assessment, while another described inadequate responses from management after expressing complaint.Pricing and Transparency Issues: Several reviews emphasize dissatisfaction with IT Landes' pricing practices. Customers felt that the estimates provided were not honored or were misleading, leading to significant price hikes without proper notification. This has painted the company in a negative light, with some labeling it as dishonest or having a "bait and switch" mentality regarding prices.Declining Standards Post-Ownership Transition: Customers have noticed what they perceive as a decline in service quality and transparency since IT Landes became employee-owned. Complaints indicate a shift in focus towards profitability over customer satisfaction, which many long-time users find concerning.Mixed Long-term Experience: Some reviews reflect a history of positive interactions with IT Landes, highlighting longstanding relationships and satisfactory service prior to recent experiences. However, many of these customers express regret over the company's declining service, calling back to a time when they felt respected and valued.Specific Service Complaints: Issues surrounding specific plumbing and HVAC installations are most common in the critique. Instances of inadequate work, mismanaged installations leading to further damage, and unaddressed issues with products installed by IT Landes are frequently mentioned.Customer Loyalty and Rehabilitation Attempts: Some customers have expressed willingness to return to IT Landes if issues are addressed, indicating a desire for the company to regain their trust. Positive engagement from management post-complaints shows an effort to rectify situations has been met with gratitude by some customers. Conclusively, IT Landes is at a crossroads where addressing the identified gaps in transparent pricing, customer service quality, and overall responsiveness could turn negative sentiments into positive experiences, ultimately contributing to a more favorable company reputation. Read less