Action Plumbing Heating & HVAC

The reviews of Action Plumbing Heating & HVAC reveal a clear consensus among customers about their experiences, with several overlapping themes:Pricing Complaints: A significant number of reviewers emphasized that the costs associated with services rendered by Action Plumbing were excessively high. Customers reported quotes that seemed disproportionately inflated for the work performed, including ... Read more

The reviews of Action Plumbing Heating & HVAC reveal a clear consensus among customers about their experiences, with several overlapping themes:Pricing Complaints: A significant number of reviewers emphasized that the costs associated with services rendered by Action Plumbing were excessively high. Customers reported quotes that seemed disproportionately inflated for the work performed, including outrageous fees for simple tasks. Many individuals indicated that they felt taken advantage of, suggesting that the pricing structure created a perception of being scammed.Poor Customer Service: Numerous reviews recounted instances of rude behavior from technicians and a lack of communication regarding pricing and service details. Customers expressed frustration over the dismissive attitudes displayed by staff, which significantly contributed to their negative experiences. Phrases like "should 'SHUT UP'" and instances where technicians called law enforcement when customers refused to pay for services that were not executed paint a troubling picture of the company's approach to customer interactions.Service Quality vs. Value: While a few reviews did acknowledge the technical skill and thoroughness of the technicians, most were quick to note that this did not justify the steep costs. There's a clear division between recognizing the quality of work and valuing the overall customer experience, leading to a sentiment that the service, while competent, did not represent good value for money.Disconnection in Communication: Several reviewers expressed concerns about unclear estimates and a lack of transparency regarding costs. This led to situations where customers felt misled about how much they would ultimately be charged post-service call. The commonality of experiences regarding quotation practices and additional charges left many feeling that the company operated unethically.Recommendations Against Use: A repeated conclusion among the negative reviews was a strong recommendation to avoid using Action Plumbing. Customers repeatedly warned others of their experiences, recommending they seek alternatives for plumbing services that offer more transparent pricing and better customer service. Overall, the reviews suggest that while Action Plumbing may provide professional-level plumbing skills, the business model focusing on high service fees and questionable customer service strategies detracts greatly from the company's reputation, resulting in widespread dissatisfaction among its customer base. Read less