Smithmyer Plumbing & Heating

The reviews reflect multiple critical issues regarding Smithmyer Plumbing & Heating's service delivery and customer relations. A common theme is the discontent over unclear and unexpected billing, with customers mentioning charges that were not agreed upon beforehand. One reviewer specifically highlighted a troubling experience where they were threatened with collections for a bill unexpectedly se... Read more

The reviews reflect multiple critical issues regarding Smithmyer Plumbing & Heating's service delivery and customer relations. A common theme is the discontent over unclear and unexpected billing, with customers mentioning charges that were not agreed upon beforehand. One reviewer specifically highlighted a troubling experience where they were threatened with collections for a bill unexpectedly sent after a service. This indicates that customers feel blindsided by the costs associated with their services. Additionally, there are complaints regarding the professionalism of the service provided. Multiple reviewers noted that the work was completed without attention to cleanliness, leaving a mess behind. This lack of professionalism extends to perceived sales tactics, as one review expressed annoyance over high-pressure pitches for service plans during routine work. Moreover, a significant concern raised was the issue of unauthorized charges. A customer reported that their credit card was charged without consent, leading to feelings of distrust and frustration towards the company. This suggests that practices relating to consent and customer agreement are critical areas for improvement. In summary, the reviews indicate a pattern of poor communication, inadequate service quality, and questionable business practices that significantly impact customer satisfaction. The overall sentiment portrays Smithmyer Plumbing & Heating as a company that is struggling to maintain a positive reputation among its clients. Read less