The Longacre Company

The reviews indicate a strong divide in customer sentiment regarding The Longacre Company. On one hand, a segment of customers appreciates the promptness and efficiency of the service provided. For example, one reviewer noted that their heating issue was resolved within hours, and another highlighted a good experience with a knowledgeable HVAC manager who efficiently addressed their heat pump inst... Read more

The reviews indicate a strong divide in customer sentiment regarding The Longacre Company. On one hand, a segment of customers appreciates the promptness and efficiency of the service provided. For example, one reviewer noted that their heating issue was resolved within hours, and another highlighted a good experience with a knowledgeable HVAC manager who efficiently addressed their heat pump installation. Positive feedback also points to competitive pricing, leaving some customers satisfied enough to recommend the company to friends and continue using them for annual maintenance. However, a more substantial number of reviews reveal serious concerns by customers who faced multiple issues regarding service quality, billing disputes, and technician expertise. Many reviews reflect disappointment over services that seemed to lack thoroughness, with technicians reportedly failing to diagnose problems correctly or taking excessive time without resolving the issues. For instance, a customer described multiple unnecessary visits leading to a hefty bill, which caused frustration. Additional concerns include unclear communication regarding service expectations and pricing, with some customers feeling that they were overcharged or subject to deceptive billing practices, such as charges for training costs. Several reviewers specifically highlighted frustrations with the company's lack of accountability regarding the performance of referred technicians. This lack of follow-up and professional courtesy, especially when external repairmen were involved, contributed to diminished trust in The Longacre Company's standards. In summary, The Longacre Company exhibits a mix of positive and negative feedback from customers. While some commend their service when issues are resolved efficiently, counterparts express dissatisfaction due to inconsistent technician performance, disputes over billing, and an overall lack of professionalism. This dichotomy suggests a need for the company to enhance training for technicians, improve communication with customers, and establish clearer service protocols to maintain consistency in customer satisfaction. Read less