Schwartz Heating & Plumbing

The reviews for Schwartz Heating & Plumbing reflect a deeply dissatisfied customer experience marked by poor workmanship, inadequate communication, and a lack of accountability. The contractor's failure to address significant issues, coupled with unresponsive customer service, has led to a perception of dishonesty and neglect. In a detailed sentiment analysis of the shared review, the predominant... Read more

The reviews for Schwartz Heating & Plumbing reflect a deeply dissatisfied customer experience marked by poor workmanship, inadequate communication, and a lack of accountability. The contractor's failure to address significant issues, coupled with unresponsive customer service, has led to a perception of dishonesty and neglect. In a detailed sentiment analysis of the shared review, the predominant feelings conveyed are frustration and disappointment. The customer expresses strong dissatisfaction regarding the quality of work performed, highlighting multiple issues including structural damage, unresolved plumbing problems, and unsafe installations. This reflects a significant breach of expectations regarding professional standards and safety. Furthermore, the lack of accountability from the owner and a pattern of unresponsiveness contribute to a sense of betrayal. The reviewer emphasizes a feeling of being trapped with a contractor who was untrustworthy and dismissive of their concerns, particularly after paying upfront for services. Common findings in this review include: - Poor workmanship leading to safety concerns (e.g., a knee going through the ceiling and unsecured water meters). - Inadequate follow-up and communication from the company, as the customer's attempts to reach out were largely ignored. - A general sentiment of distrust toward the company, with the reviewer warning others to avoid engaging with Schwartz Heating & Plumbing due to their experience. - An underlying frustration regarding the financial implications of the poor service, especially considering that the customer had invested additional money into upgrades that were not delivered satisfactorily. Overall, this review paints a concerning picture of Schwartz Heating & Plumbing, indicating significant operational deficiencies that need to be addressed to restore customer trust and satisfaction. Read less