Northampton Plumbing, Heating & Cooling

The feedback on Northampton Plumbing, Heating & Cooling reveals a split in customer experiences. On one hand, there are glowing reviews praising swift response times, especially for urgent needs like heating installations during cold weather. Customers appreciate the professionalism and knowledge of their technicians, particularly highlighting Scott's communication and service skills. Positive rem... Read more

The feedback on Northampton Plumbing, Heating & Cooling reveals a split in customer experiences. On one hand, there are glowing reviews praising swift response times, especially for urgent needs like heating installations during cold weather. Customers appreciate the professionalism and knowledge of their technicians, particularly highlighting Scott's communication and service skills. Positive remarks emphasize reliability, reasonable pricing, and the effective handling of installation tasks, generating a sense of trustworthiness for some clients. Conversely, several troubling reviews indicate a stark dissatisfaction with the service provided. Instances of untrained technicians leading to unresolved issues, such as a leaking unit that was not properly repaired, contribute to the frustration expressed by these customers. The experience of an unhelpful receptionist also detracted from their perception of the company. This inconsistency in the quality of service received Read less