Mr Twister Plumbing

The reviews reflect a mixed yet predominantly favorable view of Mr. Twister Plumbing. Key themes that emerge from the reviews include:Quality of Service: Multiple customers commend the efficiency and effectiveness of the service received. They mention quickly resolved plumbing issues, professional conduct from the plumbers, and fairness in pricing. For example, customers report fast responses in u... Read more

The reviews reflect a mixed yet predominantly favorable view of Mr. Twister Plumbing. Key themes that emerge from the reviews include:Quality of Service: Multiple customers commend the efficiency and effectiveness of the service received. They mention quickly resolved plumbing issues, professional conduct from the plumbers, and fairness in pricing. For example, customers report fast responses in urgent situations and express satisfaction with the time taken to resolve issues, often noting the thoroughness of the work performed.Customer Responsiveness: A significant number of reviews speak to the company's prompt response times, particularly in emergencies. Several customers recount that plumbers arrived on-site much quicker than expected, which led to successful quick resolutions to their plumbing problems.Professionalism and Attitude: Clients frequently describe the plumbers as friendly, courteous, and professional. Many reviewers appreciate the explanation provided regarding the work done and the respect shown during their interactions, which greatly enhanced their overall experience.Communication Issues: A recurring complaint relates to communication challenges. Several reviews discuss difficulties reaching the company, including full voicemail boxes preventing contact during business hours. This aspect of the customer experience stands out as a significant area for improvement. One reviewer expressed frustration over waiting for an invoice that never arrived, highlighting another gap in efficient communication and follow-through.Outliers of Experience: While the majority of reviews are positive, some customers highlighted severe issues such as being charged for an estimate without follow-up, leading to feelings of being cheated. This disparity raises concerns about the company Read less