M.J.Henry Plumbing & Drain Cleaning

Across the reviews, there is a clear dichotomy in customer experiences with M.J. Henry Plumbing & Drain Cleaning. On one side, several customers voice strong appreciation for the quality of service provided. Positive remarks highlight their professionalism, timely response, and expertise in handling complex plumbing tasks. The competitive pricing compared to larger corporate competitors is frequen... Read more

Across the reviews, there is a clear dichotomy in customer experiences with M.J. Henry Plumbing & Drain Cleaning. On one side, several customers voice strong appreciation for the quality of service provided. Positive remarks highlight their professionalism, timely response, and expertise in handling complex plumbing tasks. The competitive pricing compared to larger corporate competitors is frequently mentioned as a significant advantage. For example, one client noted a higher quality water heater installation at a better price due to the plumber's knowledge of specific rebates. Conversely, there are compelling negative experiences that stand out. A common thread in the critical reviews is the inconsistency in reliability, particularly regarding communication and follow-through. Some customers reported waiting for extended periods without updates, resulting in frustration and the need to seek alternative services. In particular, the incident involving a broken weld leading to extensive water damage, compounded by an unresponsive follow-up process, underscores a significant concern with customer service and accountability. In summary, while M.J. Henry Plumbing & Drain Cleaning earns commendations for quality work and reasonable pricing, the company faces notable challenges with reliability and customer communication that could jeopardize its overall reputation. Establishing a more consistent follow-up procedure and enhancing reliability could help address the dissatisfaction expressed in these reviews. Read less