McClain Bros

The reviews indicate a distinct lack of consistency in service quality at McClain Bros. A recurring theme is the unsatisfactory communication and follow-through by the administrative staff, particularly cited are employees Becky and Courtney, who have been accused of lying and failing to return calls. Customers highlighted feeling dismissed and belittled during interactions, particularly calling o... Read more

The reviews indicate a distinct lack of consistency in service quality at McClain Bros. A recurring theme is the unsatisfactory communication and follow-through by the administrative staff, particularly cited are employees Becky and Courtney, who have been accused of lying and failing to return calls. Customers highlighted feeling dismissed and belittled during interactions, particularly calling out the disrespectful behavior of certain technicians, notably Charles Swenson. This has resulted in a notable loss of trust and respect from clients. Conversely, there are commendations for individual employees, particularly during emergency situations, where a few staff members exhibited professionalism and competence that stood out amidst the negative experiences. Positive mentions include quick response times and the ability to effectively troubleshoot plumbing emergencies, leading to a considerable degree of customer satisfaction in certain cases. Additionally, several reviews pointed toward a trend of perceived overcharging or unnecessary repairs being proposed, suggesting a broader issue of integrity that potential customers may find alarming. Despite the strong negative sentiment edges, there exist pockets of appreciation for the company Read less